Terms of Use

1. About Wooffy Pets

Wooffy Pets is an online store based in Canada offering pet accessories such as beds, leashes, collars, car seats, and more. We ship worldwide, with primary service to customers in the United States and Canada. Some of our products are shipped directly by us from Canada, while others are fulfilled via third-party suppliers (dropshipping) based in China.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this Site. By using the Site, you confirm that you meet this requirement.

3. Products and Descriptions

We strive to be as accurate as possible with product descriptions, images, and pricing. However, we do not guarantee that all content is error-free. Colors may vary slightly due to screen settings.

4. Shipping & Delivery

• Processing Time: Orders are typically processed within 2–5 business days.
• Shipping Times:
  • Canada & USA: 7–20 business days (depending on location and product origin)
  • International: 10–30 business days
• Customs & Import Taxes: International buyers are responsible for any customs or import duties that may apply.

We work with trusted carriers and third-party suppliers to deliver your products in a timely manner. However, shipping delays may occur due to customs, weather, or logistical issues beyond our control.

5. Returns & Refunds

We want you to be happy with your purchase. Our return policy is as follows:

• Eligible items may be returned within 14 days of delivery.
• Items must be unused, in original packaging, and in sellable condition.
• Non-returnable items include personalized products and final sale items.
• You are responsible for return shipping costs unless the item arrived damaged or incorrect.

To request a return or refund, please contact us at info@wooffy-pets.com with your order number and issue.

6. Pricing & Payment

All prices are listed in USD unless otherwise specified. We accept secure payments through major credit cards and other supported payment methods displayed at checkout.

We reserve the right to change prices or discontinue products at any time without notice.

7. Dropshipping Disclaimer

Some of our products are fulfilled directly by our international suppliers. In such cases:

• Shipping times may be longer.
• Packaging may differ from locally shipped items.
• Tracking updates may take longer to appear.

Rest assured, all suppliers are vetted for quality and reliability.

8. Limitation of Liability

Wooffy Pets shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or Site. Use of the Site is at your own risk.

9. Intellectual Property

All content on this Site, including logos, images, text, and product designs, is the property of Wooffy Pets or its content providers and is protected by copyright and trademark laws.

10. Privacy

Your use of the Site is also governed by our Privacy Policy. Please review it for information on how we collect, use, and protect your data.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Site after changes indicates your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

📧 info@wooffy-pets.com