Shipping & Returns

Shipping Policy

We offer worldwide shipping with a focus on Canada and the United States.

• Processing Time: 2–5 business days
• Shipping Times:
  • Canada: 5–15 business days
  • USA: 7–20 business days
  • International: 10–30 business days
• Carriers: We work with various logistics providers depending on your location and product availability.
• Customs Duties: Buyers are responsible for any customs or import taxes.

Please note that orders may arrive in separate packages if they are shipped from different warehouses.

Return Policy

Your satisfaction is important to us! If you’re not completely happy with your order, you may be eligible for a return.

• Return Window: 14 days after delivery
• Eligible Items: Must be unused, in original condition and packaging
• Non-Returnable Items: Personalized or final sale items
• Return Shipping: Customers are responsible for return shipping unless the item is defective or incorrect.

To start a return, please email us at info@wooffy-pets.com with your order number and reason for the return. We’ll guide you through the process.

Damaged or Wrong Item?
If your item arrives damaged or you received the wrong product, contact us within 5 days of delivery for a replacement or refund.

Questions?
Reach out to us at info@wooffy-pets.com. We’re happy to help!

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